At stellar-web, We provide Digital services like Web Development, Mobile App Development, Digital Marketing (PPC/SEO and SMO). Since these services are created specifically for each client and are not pre-made products, our service is customized, and they are not physical products. We have a clear refund policy, and we are very transparent about it.
Company Overview
Non-Refundable Conditions
Refunds will not be issued under the following circumstances:
● Work has started
● Resources or tools are used
● Client changes mind after approval
● Delays caused by the client or the client’s slow response
● Service is fully or partly delivered
● The design matches the agreement, but you don’t like it
● spent on third-party services like domains or hosting
Refund Eligibility (Exception)
A partial or full refund may be considered in the following cases:
● Web Development & Mobile App Development: A refund request is made within 14 days of initial payment, and no work has started
● SEO & SMO Services: Refund requests must be made within 7 days of payment, and only if the campaign or work has not started
● No resources have been allocated, and no planning or development has begun
● The agreed-upon work was not delivered, and the issue couldn’t be fixed even after several attempts.
Other Platform charges
● stellar-web is not responsible for any charges, fees, or taxes imposed (charges) that may be incurred by the third-party platform (i.e., payment gateways such as PayPal, Stripe, etc.).
● These amounts are non-refundable, even if the refund for the main service is approved.
Note:
● Refunds (if approved) will be returned to the original payment method within 14-15 business days.
● All refund determinations are made by the stellar-web team on the basis of the rules in this policy.
To request a refund
If you think you are eligible for a refund:
1. Email: info@stellar-web.com
2. In the email, tell us:
● Your project details (your name and email address)
● Payment information (like the transaction ID and amount)
● Write a short and clear reason for your request for a refund
3. Upon receipt, we will respond on our end within 24 hours.